Shipping & Returns


SHIPPING

We currently offer shipping for the Continental United States and the United Kingdom, as outlined below. Also, we give free shipping for orders of $100 or more (no code needed). Please contact us for additional shipping requests BEFORE placing your order and we will respond promptly.

  • CONTINENTAL UNITED STATES - USPS First Class :
    • Production Time: 0-3 business days
    • Delivery Time: 2-5 business days from ship date 
    • Cost: $4 - $7 USD 
  • UNITED KINGDOM - Initiated by USPS : 
    • Processing Time: 0-3 business day
    • Delivery Time: 7-14 business days from ship date 
    • Initial Cost: $16.00 USD, Due at Checkout
    • >>Standard Rate of VAT Charge: 20% of Total Cart, Due at Pickup
    • >>UK Royal Mail Intl Handling Fee:  Approx 10£, Due at Pickup

We make every attempt to ensure the timely delivery of all orders. Please note that our estimated delivery dates are provided by USPS, and can be impacted by weekends, Holidays and sometimes weather patterns. Please contact us if you are experiencing any delays.

 

RETURNS/EXCHANGES

We want you to be satisfied and we will do everything we can to ensure you are happy with your order. If you are not 100% pleased with your purchase, please contact us! Exchanges of non-custom orders are accepted within 14 days of receipt in the original, unworn condition. Custom orders are non-returnable. Email us to request an exchange (original shipping costs are non-refundable).

We accept returns for resizing.  We offer bracelet resizing for a fee of $15 per bracelet. If a customer returns a bracelet for resizing, we cannot simply add or remove a bead, the entire bracelet must be cut and made again. Completing this process requires up to two hours of labor per bracelet.

Please note that many of our designs use unique natural stones that vary in size, color and shape. We do our best to select stones that look as similar as possible, but your item may vary slightly from what is photographed.